Privacy Policy

1. About This Policy

FoxHound Advisory ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

As a registered tax agent, we handle sensitive financial and personal information. We take that responsibility seriously and are committed to handling your information with care, integrity, and transparency.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Financial information (income, expenses, assets, liabilities, tax file number)
• Employment information (employer details, payroll summaries)
• Business information (ABN, business structure, financial records)
• Government identifiers (Tax File Number, ABN) — handled strictly in accordance with the Privacy Act 1988 (Cth) and ATO requirements
• Any other information you provide to us in the course of receiving our services

3. How We Collect Personal Information

We collect personal information:

• Directly from you — via our website contact form, email, phone, or video call
• From third parties — including the Australian Taxation Office (ATO), your employer, financial institutions, or other parties with your consent
• Through our accounting and practice management software (including Xero) in the course of providing services

We will only collect personal information that is reasonably necessary for us to provide tax agent, BAS, bookkeeping, or advisory services to you.

4. How We Use Your Personal Information

We use your personal information to:

• Prepare and lodge tax returns, activity statements, and other documents with the ATO on your behalf
• Provide bookkeeping, BAS, and advisory services
• Communicate with you about your tax and financial affairs
• Comply with our legal obligations as a registered tax agent under the Tax Agent Services Act 2009 (Cth)
• Respond to enquiries submitted through our website contact form

We will not use your personal information for any purpose that is unrelated to the services we provide, without your consent.

5. Disclosure of Personal Information

We may disclose your personal information to:

• The Australian Taxation Office (ATO) — as required to fulfil our obligations as your tax agent
• Other government bodies — where required or authorised by law
• Third-party software providers — such as Xero, solely to facilitate the delivery of our services, under their own privacy policies
• Professional advisers — such as legal or financial professionals, where necessary and with your consent

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:

• Storing client records securely using cloud-based platforms with industry-standard encryption
• Limiting access to your information to authorised personnel only
• Maintaining professional indemnity insurance

When personal information is no longer needed for the purposes for which it was collected, we will take reasonable steps to destroy or de-identify it, consistent with our record-keeping obligations under the Tax Agent Services Act 2009 (Cth) and ATO requirements.

7. Tax File Numbers

We are authorised to collect your Tax File Number (TFN) under the Income Tax Assessment Act 1936 (Cth) and the Privacy (Tax File Number) Rule 2015. We will only use your TFN for lawful purposes directly related to the provision of tax agent services. Your TFN will not be disclosed to any party other than the ATO, except as permitted by law.

8. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to request that any inaccurate information be corrected. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with the APPs.

In some circumstances, we may decline to provide access — for example, where providing access would be unlawful or would unreasonably impact the privacy of another individual. If we decline, we will explain our reasons in writing.

9. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first so we can attempt to resolve the matter directly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

10. Contact Us

For any privacy-related queries, access requests, or complaints, please contact us:

• Email: info@foxhoundadvisory.com.au
• Post: PO Box 1171, Epping VIC 3076

We aim to respond to all privacy enquiries within 5 business days.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically.